Symtex - Fixed and Transparent Fees (August 2008)
Ad-hoc Support Incidents
Getting you back up and running at times of emergency with Microsoft SQL Server,
Windows Server, Internet Information Services, Web Applications, ASP.NET, BizTalk,
Sharepoint
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High
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Normal
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Low
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Per Incident Fee
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£280
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£200
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£50
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Hourly Charge
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£140
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£120
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£100
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Priority Levels
High - 30 minute response, same day target resolution
Normal - 2 Hour response, next working day target resolution
Low - 4 Hour response, three working days target resolution
Annual Support Agreements
Typical rates for a single server or applicaion, rates depend on the intricacies
and audit assessment.
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Gold
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Silver
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Bronze
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Monthly Fee
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£960
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£650
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£400
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Hourly Charge
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£50
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£50
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£50
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Incident Fee
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£0
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£0
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£0
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Priority Levels
Gold - 30 minute response, same day target resolution
Silver - 2 Hour response, next working day target resolution
Bronze - 4 Hour response, three working days target resolution
Consultancy & Development
We engage with you free of charge to define the scope and objectives to determine
the number of man days to deliver your requirement, no obligations.
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< 6 days
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< 16 days
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16+ days
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£850
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£650
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£450
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Hosting & eMail
Web Sites
Monthly hosting fees for Windows Server 2003 R2, Microsoft Internet Information
Server 6.0, ASP.Net 2.0, 3.0, 3.5 Microsoft SQL Server 2005 SP2
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Web Site
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SQL Database
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up to 50Mb
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£20
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£30
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up to 150Mb
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£35
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£55
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up to 300Mb
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£60
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£80
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e-Mail Services
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1-5
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6-20
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20+
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POP3 & IMAP Mailbox + Web Access
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£5
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£4
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£3
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Mailbox Forwarding
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£3
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£3
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£1
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Domain Forwarding
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£15
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Backup MX
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£10
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