The challenges of day-to-day support along with all the other hats you have to wear
can take it's toll. When problems occour Symtex can pick up the pieces.
With our clear and open pricing you know exactly what our fees are.
Systems down? database corruption? We've learned there's no smoke without fire,
glitches quickly turn into nightmare disaster recovery scenarios without the right
skills.
There's a lot of reassurance knowing that when things do go wrong it's someone elses
problem.
If your in a spot of bother then don't fear we can bail you out.
Get in touch with a support professional and we'll get to work.
- No commitment
- Per incident fee
- Low hourly charge
- Swift Response
Ad-hoc Support Rate Card
Getting you back up and running at times of emergency with Microsoft SQL Server,
Windows Server, Internet Information Services, Web Applications, ASP.NET, BizTalk,
Sharepoint
|
|
High
|
Normal
|
Low
|
|
Per Incident Fee
|
£280
|
£200
|
£50
|
|
Hourly Charge
|
£140
|
£120
|
£100
|
Priority Levels
High - 30 minute response, same day target resolution
Normal - 2 Hour response, next working day target resolution
Low - 4 Hour response, three working days target resolution
Formal support agreements providing peace of mind for important applications.
- Monthly or annual fee
- No incident fee
- Low hourly charges
-
Service levels agreements (SLA)
Rate Card
Typical rates for a single server or applicaion, rates depend on the intricacies
and audit assessment.
|
|
Gold
|
Silver
|
Bronze
|
|
Monthly Fee
|
£960
|
£650
|
£400
|
|
Hourly Charge
|
£50
|
£50
|
£50
|
|
Incident Fee
|
£0
|
£0
|
£0
|
Priority Levels
Gold - 30 minute response, same day target resolution
Silver - 2 Hour response, next working day target resolution
Bronze - 4 Hour response, three working days target resolution